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Miss Hosting — How the New Service-Minded Player in the Hosting Industry is Innovating Approaches to Customer Support Through Localization

August 10, 2017 — by Andreas0

TL; DR: Founded in 2014 in Stockholm, Sweden, Miss Hosting may be a new player in the hosting industry, but the company has been riding a J-shaped curve of growth since its inception. Today, Miss Hosting serves more than 35,000 customers around the world and attributes much of its success to its localized approach to hosting and customer support. The company houses its datacenters and teams in more than a dozen countries with a mission to directly serve local communities of web entrepreneurs. By speaking the native languages of its customers, Miss Hosting distinguishes itself from the pack by providing top-tier, personalized support to ensure the best possible experiences. For Miss Hosting, it’s all about delivering high-quality hosting wrapped in proactive, local customer service. And this philosophy is sure to propel the company toward continued growth well into the future. Share15

Most modern consumers have experienced the frustrations that come with impenetrable phone trees and the less-than-stellar customer service of outsourced support departments. In an effort to save on operational costs, more than 40% of companies rely on foreign workers for tech support. However, many of these companies are finding that offshoring customer service is negatively impacting customer satisfaction rates. This is due to a number of factors, but the main culprits are poor training, lack of personalized care, and failure to speak the local language.

While companies may experience short-term savings through outsourcing, it is probably not the best route to take for forward-thinking businesses. Having an effective, in-house customer support team actually saves money long-term because it allows businesses to form relationships with their customers, increases brand loyalty, and ups the odds that customers will refer the business to their friends. And not many companies know this better than one of the newest players in the hosting game, Miss Hosting.

mattias kaneteg

Miss Hosting’s Mattias Kaneteg told us about his company’s novel approach to customer care through localization.

The Stockholm-based company has only had its doors open since 2014 but has quickly made a name for itself with site owners around the globe thanks to its proactive and localized approach to customer care. With teams and servers located in more than 10 countries, Miss Hosting is focused on speaking the native languages of its customers, which helps personalize interactions and strengthen relationships. This allows the company to provide more than just top-notch hosting — it grants customers the peace of mind that they’re in good hands and that their questions will be understood and answered.

“In Sweden, everyone understands and can speak English very well, but it may not be the same in Bulgaria or Finland, for example,” said Mattias Kaneteg, Miss Hosting’s CEO & Founder. “That’s our unique selling point — we speak your language.”

Speaking the Language of the Locals to Serve 35K Users Worldwide

Mattias told us that when he first got into the hosting business more than 20 years ago, it was all about distinguishing yourself by providing the fastest service and the best tools. Today, things have changed a bit.

“Nowadays, everyone’s basically using the same systems,” he said. “It’s much easier to build a good network now than it was in the late 1990s. Being local and speaking the language of our customers to provide the best support is key to our success.”

Since its founding just a few years ago, more than 35,000 site owners have found a home with Miss Hosting. And Mattias attributes this quick growth directly to his customers’ desire to work with a local provider. According to Mattias, offering high-quality hosting services has become a prerequisite, as most major hosts all provide the same level of services. But being local carries a number of advantages.

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Miss Hosting houses teams and servers in the cities where its customers are located, which allows for high-quality service.

“Our support team understands the customers they serve because they’re local and speak the language,” he said. “That’s how we’re able to provide high-quality support and services even though we’re still a growing organization.”

In addition to providing pointed and effective customer support, Miss Hosting houses its servers where its customers are located, which can help sites rank in a specific country’s Google search results. Mattias told us providing site owners a local IP in, say, Sweden gives local businesses a competitive advantage when it comes to marketing and SEO.

“Every country we go into we have local hosting, support, and marketing,” Mattias said. “We market ourselves in the local language. We’ve never outsourced and have actually put a lot of money into sending upper management to our locations to work directly with our local teams.”

Proactive Support Focused on Personalizing the Customer Experience

A big part of Miss Hosting’s service-minded customer care is seen in its proactive approach to support. Miss Hosting’s team doesn’t sit on its hands waiting for customers to reach out with questions. Rather, the company initiates conversations with new site owners.

“We call all of our clients,” Mattias said. “Every time someone signs up for a plan, we call and ask the customer if we can help install anything and if he or she is happy with the service.”

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Miss Hosting is able to provide more than 35,000 customers personalized support with employees working in 10 countries.

And, again, Mattias reinforced that this is all done in the customer’s native language. He told us that this is a huge departure from other major players in the industry that only utilize India- or US-based support personnel. This, according to Mattias, is what is attracting so many customers to Miss Hosting.

“You need to get customers through customers,” he said. “And you can only do that if they’re happy with your service.”

Miss Hosting aims to be a one-stop shop in terms of support and service. Mattias noted the team is available 24 hours per day to field questions. And, if site owners need assistance with site migration or want to upgrade plans, the company’s staff is always ready to help.

“Service is the most important aspect of our business,” he said. “We do everything we can possibly do for our customers.”

A Seasoned Team of Experts Dedicated to Delivering Quality Hosting

Before starting Miss Hosting, Mattias was involved in building hosting companies in the late 1990s. This gave him a foundational knowledge of the industry and allowed him to work alongside some of hosting’s most experienced professionals. As a result, when Miss Hosting launched, Mattias was able to hand pick a very qualified, seasoned team.

“I’ve come to know so many people who are experts at what they do,” he said. “This is why we were able to put together a team of people with a long tenure in the industry. It’s a huge advantage when you’re a starting company.”

TEAM

Miss Hosting’s team offers decades of combined experience to help businesses broadcast their brands online.

Because Mattias and his team have decades of combined experience in web hosting, they’ve been able to compile a mountain of data on industry best practices. This has allowed them to offer top-tier shared, reseller, VPS, and dedicated server hosting for customers worldwide.

Mattias told us that pricing and service levels have become standardized across most of the industry. Many hosts offer highly discounted rates on the first year of service. However, looking a few years into a hosting plan, prices for similar hosting packages become almost identical.

This is one of the reasons Mattias doesn’t view price as a way to compete in the industry. Rather, the experience and dedication to service his team brings to the table is what sets Miss Hosting apart from the competition.

“I don’t want to brag, but our hosting services are very good,” Mattias said. “You’re not going to retain customers if they’re not. Our advantage all comes down to our team’s expertise and how we’re able to interact with our customers.”

Combining Old-School Sales With New-School Marketing Techniques

While many companies are joining the outsourcing trend, Miss Hosting recognizes that this is shortsighted and will ultimately work to disrupt brand integrity. And site owners are taking notice.

“We’re the fastest growing company in Scandinavia when it comes to hosting,” Mattias said. “We have a huge part of the market share of new customers, and we’re growing every month.”

This growth is sure to continue with Miss Hosting’s new video marketing initiative. The host has invested a ton of resources into producing professional-grade marketing videos in the local languages of its customers.

By marrying the time-tested sales tactic of conversing with potential customers on their own terms and on their own turf with this modern video marketing technique, Miss Hosting is attracting an ever-widening customer base.

“Basically, we’re combining old-school local sales with new-school techniques,” Mattias said. “The results have been beautiful, and customer satisfaction levels couldn’t be higher.”

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Miss Hosting acquires HTTPS.se

June 14, 2017 — by Andreas0

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Last month, it was determined that Miss Hosting becomes the new owner of the domain and service HTTPS.se. The site was previously owned by Triop AB, which now chooses to focus on cyber security consultancy.

Jonas Lejon – CEO of Triop comments:
“I see Miss Hosting as a perfect organization to push forward and develop https.se”

Mattias Kaneteg – CEO of Miss Hosting says:
“Our strategy on Miss Hosting is to deliver secure services to our customers and therefore HTTPS.se fits in perfectly, as we want to take a leading role in SSL-Certificates in the countries we work in.”

To order your SSL-Certificate please visit us here

Miss Hosting is an International Web Hosting company that offers a range of Hosting related services at favorable prices such as Web Hosting, Magento Hosting, SEO Hosting, Domain Registration, VPS, Dedicated Servers, Site Builder, Email Management, Affiliate Marketing and more.

The company is headquartered in Stockholm, Sweden with offices in Miami, USA, Sofia, Bulgaria, Nashik, India and local presence in Norway, Finland, England, Czech Republic, Slovakia, Hungary, Romania, Argentina and Iran.

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Miss Hosting Best of 2017 web hosting company in Hollywood

June 14, 2017 — by Andreas0

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FOR IMMEDIATE RELEASE

Miss Hosting Receives 2017 Best of Hollywood Award

Hollywood Award Program Honors the Achievement

HOLLYWOOD June 1, 2017 — Miss Hosting has been selected for the 2017 Best of Hollywood Award in the Web Hosting Company category by the Hollywood Award Program.

Each year, the Hollywood Award Program identifies companies that we believe have achieved exceptional marketing success in their local community and business category. These are local companies that enhance the positive image of small business through service to their customers and our community. These exceptional companies help make the Hollywood area a great place to live, work and play.

Various sources of information were gathered and analyzed to choose the winners in each category. The 2017 Hollywood Award Program focuses on quality, not quantity. Winners are determined based on the information gathered both internally by the Hollywood Award Program and data provided by third parties.

About Hollywood Award Program

The Hollywood Award Program is an annual awards program honoring the achievements and accomplishments of local businesses throughout the Hollywood area. Recognition is given to those companies that have shown the ability to use their best practices and implemented programs to generate competitive advantages and long-term value.

The Hollywood Award Program was established to recognize the best of local businesses in our community. Our organization works exclusively with local business owners, trade groups, professional associations and other business advertising and marketing groups. Our mission is to recognize the small business community’s contributions to the U.S. economy.

SOURCE: Hollywood Award Program

CONTACT:
Hollywood Award Program
Email: PublicRelations@onlineawarded.org
URL: http://www.onlineawarded.org

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Miss Hosting acquires UK based Web Hosting company

May 9, 2017 — by Andreas0

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Summer is around the corner and what a great start of the year it has been here at Miss Hosting. For starters, we are very happy to announce our acquisition of a UK based Hosting Company that will further increase our presence across Europe!

Commenting on the deal: Miss Group CEO, Mattias Kaneteg says:
“This is a fantastic opportunity for Miss Group to enter the UK market as part of our expansion strategy and complement our existing operations. The team at Sedulo Corporate Finance have been essential in sourcing the target, negotiating the transaction and ensuring that all the logistics of the deal were completed swiftly and efficiently.”

London

On the 14th of May, we are opening our new Sales and Support office in Sofia, Bulgaria. Lennon Wargenborg will take the role as Country Manager, and recruitment of 40 Sales and Support employees have started. Our office will located in the beautiful Vertigo Business Tower and we will share building with a number of other inspiring and talented businesses.

Sofia, Bulgaria

Internationally, we’ve had an active couple of months of recruitment led by our new HR & Support Manager, Katarina Saglind and we are happy to welcome our awesome new Team Leaders Laura Barbulescu, Livia Emese Gonda and Sarina Karimfor. We now have local presence in Norway, Finland, Czech Republic, Bulgaria, Slovakia, Hungary, Romania, Argentina and Iran.

At our Swedish office we have welcomed two new sales people Rickard Forsberg and Fredrik Stach who is already breaking records. Our sales team is on fire!

Miss Hosting fun facts:
• 35000 Customers
• 100 000 Hosted Sites
• 1000 Servers
• 3600% Growth in Turnover
• 50 Employees

… In less than 30 months!

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What is SEO hosting and why should you be using it?

April 18, 2017 — by Andreas0

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What is SEO hosting and why should you be using it?

There are some things that are obvious when it comes to understanding Google’s algorithms and ranking factors – the content needs to be high quality and relevant, the sites source code needs to be proper and you need really good back links. But one of the things that aren’t obvious is the importance of your web host.

Your choice of web hosting service, or hosting provider, has a greater effect on your Google ranking than you might think. First and foremost, technology is important. That your site won’t be hacked, and its ease of use and loading time, has become more and more important when it comes to ranking at Google. Second of all, Google is by nature suspicious of networks and constellations of sites which links to each other. This can be a problem for many site owners. Google doesn’t easily tolerate those who use so called “link farms” and won’t hesitate to come down on those whom they suspect of using them. This could put a site owner in somewhat of a clinch:

1. If you’re using a hosting account which is shared with many other sites, you’re at risk of being hosted on an IP which is also the source of spam or even more dubious things. In worst case scenario, this could lead to collective punishment affecting your site even though you haven’t done anything wrong.

2. Even if Google frowns upon cross-linking between sites, there might be legitimate reasons for this kind of linking. Is your site part of a group, a company, a series of international sites or sharing relevant content with similar sites? These might be legitimate reasons for cross-linking, but how can you be sure that Google is aware of this?

What do you do? Well, you could use so called SEO hosting.

How does SEO hosting work

Using SEO hosting offers many advantages, but the main purpose is to convey the idea that you are using several different hosting sites. This is achieved through several methods, but one particular way is to spread different IP classes between different sites.

Usually, one comes across the idea of different A, B and C classes, which all refer to the IP address. Suppose that you have the following address:

212.94.22.255

This breaks down to:

212 – A class

94 – B class

22 – C class

Very simply put, this means that the more diverse the IP is, the more likely it is that you are using different web hosts and that your sites aren’t part of some kind of link network. So, you could say that the more IP classes your host can provide – the better off you are.

Other advantages of SEO hosting

Hosting your site with a provider of SEO hosting offers you more than a few advantages:

Different IP addresses

We have already discussed this but, again, it gives the appearance of your sites being hosted by different providers. It’s also easier to obtain “unique” (non shared) IP:s at a provider of SEO hosting. It has been known for a long time that this sends a signal to Google that suggests “quality”.

Control

Instead of using several different web hosts, you’ll be administering everything from one single control panel. Currently, you might be using one of several panels – Cpanel, Kloxo, Atomia, Direct Admin and so on. Do you find it hard keeping track of them all and having to re-learn how to do simple things in different ways? Exactly! It’s a big waste of time that could have been used for better purposes.

Reliability, security and speed

Those who run web sites know how common it is to be exposed to several kinds of attacks. Every other day, you’re forced to perform security updates keeping your server or Joomla/Wordpress-installation safe from malicious code and free of vulnerabilities. If you’re using SEO hosting, you’ll in 99% of the cases be hosting all your material on a single server which drastically simplifies administration. If you’re also using a, so called, “managed server”, things will be even simpler. Open a support ticket and you’ll get assistance. It can’t get much better than that. It also makes it harder for competitors to find out exactly what you own and what you use your sites for. Why should you hand other people information on a silver platter? Keep your SEO secrets to yourself.

Geography – local och global SEO

As I mentioned above, the main purpose of SEO hosting is to give the appearance of:

Your site being hosted by different providers and making linking between them seem natural. Sure, you could use these solutions to circumvent Google’s rules against so called link networks, but that’s not what we’re getting at here. If you want to learn more about that, then you’ll just have to read other blogs.

It’s a known fact that you’ll gain from having your hosting close to your visitors. This is especially important if you’re doing local SEO. If you’re doing global SEO – providing a certain site in different languages at different domains (.dk, .se, .uk and so on) – you’ll probably also want an IP tied to the country of the people your site is geared towards. If you offer a gaming site, it might be available in different languages and might also need to keep jurisdiction in mind. And if you have a fashion site with a defined geographical target, there are other things to keep in mind.

It’s a no-brainer – for most people

If you manage a site for a small firm or perhaps a private blog, you probably won’t need these kinds of services. But if you’re part of that group of webmasters and Internet marketers who are responsible for several sites, you should consider SEO hosting.

About the author

Johannes Berg is a long time Swedish webmaster and seo consultant working for sites like spelzonen.com and blogs about google and seo on sökoptimering.se

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Meet Miss Hosting’s Team at These Events

April 6, 2017 — by Andreas0

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This year our team will be attending and exhibiting at multiple hosting and affiliate conferences worldwide. We invite anyone who’s around to come meet us and have a little chat – business or leisure.

Nordic Affiliate Conference – April 7th – Stockholm, Sweden
IGB Affiliates – July 11th – 14th – Amsterdam, Holland
Affiliate Summit East – July 30th – August 1st – New York, USA
Pubcon – November 6th – 9th – Las Vegas, USA
IGB Affiliates – November 1st – 4th – Berlin, Germany
SIGMA – November 22nd – 25th – Malta

Hope to meet you there!

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We’re hiring in Finland!

March 2, 2017 — by Andreas0

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Miss Hosting is Sweden’s fastest growing Web Hosting company. In less than 26 months we have acquired more than 30 000 customers. We are a young company with a lot of opportunities worldwide. Now we are looking for an agent to help us establish on the Finnish market.

Employment: Employed by the hour, 40h/week
Where: Finland – from home

Finland flag

Job Description:

You will be responsible for maintaining and enhancing the image and the reputation of Miss Hosting and identify new opportunities in Finland.

You will actively discover new prospects and opportunities. The communication will be handled mostly by telephone but also through personal meetings and emails. You will also be responsible for any inbound customer inquiries in Finland.

Responsibilities  
•    Being the point of contact between the company and its clients
•    Acquire comprehensive knowledge of products and promotions in Finland
•    Sales activities for engaging new customers
•    Identify new opportunities in Finland
•    Handle inbound customer inquiries – customer support
Skills
•    Excellent communication skills
•    Ability and desire in handling customers with care
•    Excellent interpersonal and social skills
•    Self-confidence
•    Think and work independently, take initiatives and structure work tasks
•    Fluent in Finish and English

At Miss Hosting we value if you have a passion for what you are doing and we think having fun is an essential part of a job. We consider it to be more important who you are as a person than degrees and certificates. It is crucial that you can handle all different kind of situations; negative as positive ones- and always goes through situations with a positive mind set. We are looking for an independent professional who is keen to obtain a lot of responsibilities and eager to lead the mission to conquer the Finish market.

We will offer you

•    As we are a company that is growing rapidly we can offer lots of future opportunities
•    Working from home
•    A lot of responsibilities
•    Chance to influence; we are an open-minded company. We are always willing to listen to creative ideas for improvement

Are you interested in the open vacancy?
Contact Katarina Saglind – katarina@missgroup.com

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We’re hiring in Romania!

February 27, 2017 — by Andreas0

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Miss Hosting is Sweden’s fastest growing Web Hosting company. In less than 26 months we have acquired more than 30 000 customers. We are a young company with a lot of opportunities worldwide. Now we are looking for an agent to help us establish on the Romanian market.

Employment: Employed by the hour
Where: Romania – from home

romania

Job Description:

You will be responsible for maintaining and enhancing the image and the reputation of Miss Hosting and identify new opportunities in Romania.

You will actively discover new prospects and opportunities. The communication will be handled mostly by telephone but also through personal meetings and emails. You will also be responsible for any inbound customer inquiries in Romania.

Responsibilities  
•    Being the point of contact between the company and its clients
•    Acquire comprehensive knowledge of products and promotions in Romania
•    Sales activities for engaging new customers
•    Identify new opportunities in Romania
•    Handle inbound customer inquiries – customer support
Skills
•    Excellent communication skills
•    Ability and desire in handling customers with care
•    Excellent interpersonal and social skills
•    Self-confidence
•    Think and work independently, take initiatives and structure work tasks
•    Fluent in Romanian and English

At Miss Hosting we value if you have a passion for what you are doing and we think having fun is an essential part of a job. We consider it to be more important who you are as a person than degrees and certificates. It is crucial that you can handle all different kind of situations; negative as positive ones- and always goes through situations with a positive mind set. We are looking for an independent professional who is keen to obtain a lot of responsibilities and eager to lead the mission to conquer the Romanian market.

We will offer you

–    As we are a company that is growing rapidly we can offer lots of future opportunities
–     Working from home
–    A lot of responsibilities
–    Chance to influence; we are an open-minded company. We are always willing to listen to creative ideas for improvement

Are you interested in the open vacancy?
Contact Katarina Saglind – katarina@missgroup.com

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Sign up as an affiliate and get 100% commission!

February 14, 2017 — by Andreas0

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Here at Miss Hosting we love giving back, and we absolutely love our affiliates! Therefore, we pay out as much as 100 % commission for every new customer you generate to us.

To be more specific we offer:

• Web Hosting (All Packages) = 100 % (12 months)
• Domain Registration = 1 USD per domain name
• Dedicated Server (All Packages) = 15 % (12 months)
• VPS (All Packages) = 15 % (12 months)

Also! If you run a discount site – Contact us for tailored coupon codes

Sign up as an affiliate here!

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